Frequently Asked Questions

Please read our FAQ before sending us a message.

How to pay?/How to place order ?

We allow westunion,bank transfer and transferwise app.

1. Send us the styles you like, no matter whether it is a Cartier LOVE bracelet, Panthere de Cartier Ring, a Van Cleef & Arpels Alhambra necklace, or Bvlgari Serpenti Bracelet, even your own design. And let us know your desired sizes.
2. Pay 50% or even less as deposit, or full payment. The balance needs to be cleared before shipping.
3. Wait about 7-15 days for the production (Upon the jewels size). For some complicated styles, it takes longer time.
4. We take pictures of the finished jewelry for your confirmation, and get the balance payment.
5. Jewelry ship to you. A tracking number will be provided once available. Please take a note that the shipment will be processed by a shipping agent and shipped from Hongkong. It takes about 2 days for us to get the tracking number. Totally it might take about 3-5 days for you to receive the jewelry.

Contact us now!

Whatsapp: +1 (920)-557-4714
Wechat: LuxeJewelryFactory

How to return/exchange?

If the items you receive have quality problem,you may return it to us within 3 days for a refund or exchanging.Please report the defectness to us with proof pictures,after confirming it,we will instruct you the next step how to do it.

Please refer to our FAQ.

Jewelry is the use of real gold as raw materials?

Yes!The jewelry we provide is 18k gold and diamonds with the same data as the authentic 1:1 of the specialty store.You can test it at any jewelry store in the world!

*Due to the inconsistent group of people in each country,the product version of the same brand is different in different countries(listed as Asians are thinner,some products of Cartier are reduced versions in China),after you place an order,we will send you the country The original data graph of your branded product is for your confirmation.In order to achieve 100%1:1 agreement.

How to ensure the safety of transportation? Are additional taxes required?

Please be assured that we have 15 years of work experience and a perfect logistics system.

In order to avoid import taxes,we will mark all packages as low-value”gifts”and send them in the name of individuals!When necessary,the jewelry and its corresponding box will be sent separately to ensure that it is delivered to your hands faster and more safely!

This is the industrial chain of replicas,we have our own channels!

Send us an email

    You are welcome to contact us if there’s any questions regarding to our custom made designer jewelry or the service. Thank you and looking forward to a long term cooperation with you and your team.

    Whatsapp: +1 (920)-557-4714
    WeChat: LuxeJewelryFactory

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